Orders are processed after payment has been received. As we work with international suppliers and logistics partners, the average processing time is 1–5 business days.
Once processing is completed, the order will be shipped.
The estimated delivery time is 7–21 business days after shipment, unless otherwise stated on the product page.
All delivery times are estimates only and no rights can be derived from them.
In accordance with European regulations, the maximum delivery period is 30 days from the conclusion of the contract, unless expressly agreed otherwise.
If delivery within this period is not possible, the consumer will be informed accordingly.
We are not liable for delays caused by:
customs inspections
international transportation delays
logistics partners
unforeseen circumstances beyond our control
Delays do not automatically entitle the consumer to cancellation or a refund, unless the legally defined maximum delivery period is exceeded.
If an order cannot be delivered due to an incorrect or incomplete address provided by the consumer, or if the order is not collected in time, this is entirely the responsibility of the consumer.
Any additional costs or reshipment fees will be borne by the consumer.
Cancellation of an order is not possible once the order has entered processing or has been shipped.